Shop Policies

Please note that colours may vary from monitor to monitor but I do my best to capture colours as accurately as possible!

Payment

All prices listed are in Canadian dollars. All payments are made securely via PayPal or Square Canada. All major credit cards are accepted. Full payment MUST be received prior to shipment! You do not need a PayPal or Square account to pay for your order.

Local Pickup

Local Pick Up is available to those that live in or around the Peterborough Ontario region. You MUST input your address for local pickup to come up at checkout.

Once your order has been placed, please allow 1-3 days to process and create your order. Once it is complete, you will receive an email with pickup dates and times available. Please reply to the email as soon as you can.

Orders not picked up after 5 days of waiting or consistently late or changing dates, will no longer be eligible for pickup and WILL require shipping going forward.

Shipping

I can and will ship all over the world. All orders ship from Peterborough Ontario.

Please allow 1-3 days to process your order prior to shipping. Shipments do not happen on Sundays. All items have regular shipping and expedited shipping options listed. I cannot guarantee the exact arrival date of your orders.

I will not be held responsible for damage during shipping. Please be advised that all customs, duties and brokerage fees are the responsibility of the purchaser.

If you need your items sooner, please contact me prior to ordering but be advised that shipping costs will increase.

Custom Orders and Collaborations

For Custom Orders, please check out the Commissions Page.

Wholesale

For wholesale orders, please Contact Me with the items you wish to carry along with when you will need them by. I will then send you a breakdown of wholesale prices and minimum shipment orders. All requests are accepted and reviewed but not all can be approved. A minimum 50% deposit is required for all wholesale orders at the time of purchase and the remainder is required to have your items shipped.

Returns/Exchanges

All purchases are non-refundable.

Please keep in mind that all monitors show colours differently. If you would like to see an item in natural lighting please contact me and I will do my best to show the fabrics’ truest colours.

Item Care

Most items made by The Little Bird Designs are machine washable unless stated otherwise. Please wash on a gentle cycle and lay flat to dry. You can iron your items if needed but please do so on a low heat setting only. DO NOT put any item in a dryer as shrinking and/or felting may occur and damage your purchase. If you ever have any questions on how to care for your items, please contact me or email me at any time!

Feel free to contact me any time through the Contact Page.